Utility Collections – City of Mansfield

The City of Mansfield offers online payments for the ease and convenience of our residents. Utility Collections is responsible for billing and collecting for Mansfield city water and sewer accounts, also the collection of city parking citations, city income taxes, city false alarm fees, Municipal court fees, and other related City of Mansfield services.

PUBLIC NOTICE: Ohio EPA Water Quality Report 2023


City of Mansfield offers several convenient methods for payments listed below. We accept cash (in person), checks, credit cards, money orders and electronic bank payments.

Payments In-person: Convenient Drive-thru window located at 99 Park Avenue East, Mansfield, OH

Payments By Phone: (833) 273-2018 for payments only

Payments By Mail: Utility Collections, 99 Park Avenue East, Mansfield, OH 44902

Payments Online: online billpay

Electronic Direct Deposit : Direct Payment Form

Water and sewer accounts are billed monthly the greater of, the actual water use that passes through the meter, or a minimum service fee if there is no usage. If you use a lot of water outside or have a swimming pool it would be to your advantage to purchase a sewer deduct meter. The sewer deduct meter would reduce the cost of sewer usage for any “outside watering”.

The City of Mansfield’s Public Utilities Office is committed to providing the best possible service to our customers. We appreciate your cooperation to help us accomplish this goal. We may need access to your water meter or additional information as needed.

Please call Utilities Collections at 419-755-9785 to discuss any unusually high water bill- you may have a leak. Any water leak, no matter how large or small can increase your monthly bill. The most common undetected leak is a running toilet, If filling a pool, irrigation system, or you do a lot of outside watering, you may want to consider purchasing a sewer deduct meter. This meter would reduce the cost of sewer usage for any “outside watering”. Your quick response and corrective action can help prevent high water bills. If you have any questions or concerns please feel free to contact our office at 419-755-9785 for assistance.

BOARD OF UTILITY APPEALS:  The Board of Utility Appeals is composed of five members serving two year terms.  The commission consists of three city residents appointed by the Mayor and approved by Mansfield City Council, the President of Mansfield City Council, and the Public Works Director serving as Chairperson of the Board.  Duties are listed under Mansfield Codified Ordinances – Chapter 169. The appeals board meets 3rd Tuesday of each month or as needed basis. For information on the appeal process please contact our office at 419-755-9785 for assistance.


*All forms can be submitted by e-mail to: uc@ci.mansfield.oh.us

contact US

Utility Collections
City of Mansfield
99 Park Avenue East
Mansfield, Ohio 44902

Phone: (419) 755-9785 Fax: (419) 755-9414
Hours: 8:00 a.m. – 4:00 p.m.
Monday through Friday (Closed legal holidays)

E-mail: Collections Mailbox

Meter Repair:

Repairs Phone: (419) 755-9807 After hours emergency phone: (419) 524-1234