Utility Collections

EPA Lead & Copper Resources

The City of Mansfield’s Utility Collection Office is committed to providing the best possible service to our customers. We appreciate your cooperation in helping us accomplish this goal. We may need access to your water meter or additional information as needed. Utility Collections is responsible for billing and collecting for Mansfield city water and sewer accounts, as well as the collection of city parking citations, city income taxes, city false alarm fees, municipal court fees, and other related City of Mansfield services. Please see below for frequently asked questions.

PUBLIC NOTICE: Ohio EPA Water Quality Report 2023

PAYMENT OPTIONS:

We offer several convenient methods for payments. We accept cash (in person), checks, credit cards, money orders, and electronic bank payments. American Express (AMEX) is not accepted. A $2.00 processing fee will be accessed for credit and debit card payments.

Electronic Direct Payment: Direct Payment Form

In-person: Convenient drive-thru window located at 99 Park Avenue East, Mansfield, Ohio. An after-hours drop box is available at this location.

Mail: Utility Collections, 99 Park Avenue East, Mansfield, Ohio 44902

Online: Online Billpay

Phone: with a credit or debit card, only call 833-273-2018. There is no fee for this service.

BOARD OF UTILITY APPEALS:  The Board of Utility Appeals is composed of five members serving two-year terms.  The commission consists of three city residents appointed by the Mayor and approved by Mansfield City Council, the President of Mansfield City Council, and the Public Works Director serving as Chairperson of the Board.  Duties are listed under Mansfield Codified Ordinances – Chapter 169. The appeals board meets on the third Tuesday of each month or on an as-needed basis. For information on the appeal process, please contact our office at 419-755-9785 for assistance.

FORMS:

*All forms can be submitted by e-mail to: uc@ci.mansfield.oh.us

Frequently Asked Questions

TAMPERING WITH THE CITY OF MANSFIELD’S EQUIPMENT IS ILLEGAL AND SUBJECT TO CRIMINAL PROSECUTION

  • Water and sewer accounts are billed monthly for the greater of the actual water use that passes through the meter or a minimum service fee if there is no usage.
  • Your water bill is calculated based on the amount of water you use, measured by your water meter.
  • Sewer bills are calculated based on your water usage, as the amount of water used is an indicator of wastewater produced.
  • Refer to city ordinances 937.11 and 941.08 for the yearly rates and fees.
  • Building and maintaining sewer systems is more expensive than water systems.
  • Sewer bills often include costs associated with wastewater treatment, which are more expensive.
  • If you have access to the water from the street and city-owned equipment on your property, you will receive a minimum bill that includes a METER SERVICE CHARGE, READINESS TO SERVE CHARGE and an ADMINISTRATIVE CHARGE.
  • To stop billing on vacant properties, meters must be removed by THE CITY for $25.00.
  • TAMPERING WITH THE CITY OF MANSFIELD’S EQUIPMENT IS ILLEGAL AND SUBJECT TO CRIMINAL PROSECUTION.
  • WATER CONSERVATION: Use low-flow fixtures, take shorter showers, consider water-efficient appliances and fix leaks as soon as possible by a certified plumber.
  • REDUCE OUTDOOR WATER USAGE: Avoid watering lawns or washing vehicles.
  • PURCHASE and HAVE A SEWER DEDUCT METER INSTALLED: If you use a lot of water outdoors, consider a sewer deduct meter to reduce your sewer bill.
  • Make sure there are no running toilets, pipe breaks or leaks, water softeners stuck in bypass mode, or outside water spigots turned on. Contact a certified plumber to make needed repairs quickly.
  • Check the flow indicator on your meter to make sure that it is not spinning.
  • Review your bill to make sure all charges are accurate and understand any additional fees.
  • Contact the Utility Collections Department at 419-755-9785 or via email at uc@ci.mansfield.oh.us.
  • You would need to provide proof of ownership of the property by submitting a settlement statement or deed accompanied with a valid photo I.D. and a completed Land Owner’s agreement.
  • Land Owners’ agreements can be found on the city’s website. They can be emailed or mailed at your request or you may pick up a copy at 99 Park Avenue East, Mansfield, Ohio 44902.
  • You may submit forms via email uc@ci.mansfield.oh.us, fax 419-755-9414, mail, or in person at 99 Park Ave East, Mansfield, Ohio 44902.
  • A DIRECT BILLING AGREEMENT will need to be completed, signed, and dated by both the land owner and tenant and returned to the office with a valid photo I.D.
  • The owner will still receive a duplicate copy of your monthly bill statement and termination notices.
  • During business hours, 7:30 AM to 4:00 PM Monday through Friday, contact customer service at 419-755-9785.
  • The after hours number is 419-755-9806.
  • IT IS ILLEGAL TO TAMPER WITH ANY CITY-OWNED EQUIPMENT AND IS SUBJECT TO CRIMINAL PROSECUTION.
  • Extremely cold weather can cause water lines to freeze, your internal plumbing lines to burst, or your meter to crack. Keep areas with exposed pipes warm; wrap water lines in unheated areas with pipe insulation or blankets; open a tap and let the water run in a continuous stream about the size of a pencil. (This may cause your water bill to be slightly higher.)
  • You will need to pay the past-due balance in full, along with a turn-on fee. These fees need to be paid in person for a work order to be created and for services to be restored.
  • For services to be restored, someone would need to be at the property at the time of restoration.
  • OWNERS can sign a release of liability form to have services restored with no one at the property.
  • If a door hanger is left due to no one being present at the property, you may call the office and they will come back out and turn it on. A $15.00 additional trip fee will be added to your account.
  • All extensions or payment agreements would require written permission from the property owner.
  • A 10% penalty is charged as part of your current bill for non-payment of the prior month’s bill by the penalty date, which is seven (7) days after the due date.
  • The homeowner is responsible for the water line from the curb box (located by the street) to inside the house.
  • The property owner is responsible for maintaining the sewer lateral line from the house to the sewer main located near the street.
  • In Mansfield, Ohio, if you plan to dig in your yard, you should call Ohio811 or dial 811. This is a national number that directs your call to the Ohio Utilities Protection Service (OUPS). Ohio law requires you to contact them at least 48 hours in advance of digging, but not more than ten (10) business days before you begin digging. We will come to your property to locate and mark the service lines.
  • To receive a sewer deduction for a pool fill, you would need to either purchase a sewer deduct meter or obtain bulk water through the City. These options ensure that water used specifically for pool filling is exempt from sewer charges.
  • If neither option is used, and the pool is filled using a standard garden hose, the water will be metered through your regular service and billed accordingly, including both water and sewer charges.
  • If you have any questions or would like more information on obtaining a sewer deduct meter or purchasing bulk water, please feel free to contact Utility Collections.
      • No. You cannot fill your pool with a fire hydrant.
      • The fire department does not assist in filling swimming pools.

        contact

        99 Park Avenue East
        Mansfield, Ohio 44902

        Phone: 419.755.9785
        Fax: 419.755.9414
        Hours: 8:00 AM – 4:00 PM
        Monday through Friday (closed federal holidays and the day after Thanksgiving)

        Utility Collections

        Meter Repairs: 419.755.9807

        Emergency (after-hours): 419.522.1234